Shipping policy

PROCESSING OF ORDERS


Please allow between one (1) - three (3) business days for orders to be processed.

Business day means a day other than: a Saturday or a Sunday; or a day which is a public holiday for the whole of: any State; or Australian Territory. 

COVID-19 DELAY UPDATE

Australia Post and Sendle continues to experience delays in postage. As such, we recommend allowing additional days to receive your order.




AUSTRALIAN ORDERS

All orders are sent through Standard Post and you should expect your items to arrive within three (3) - twelve (12) working days. 

Please note delivery to remote regional areas may take longer. 
You will receive a tracking number for your order once it has been shipped.


SHIPPING COSTS TO AUSTRALIA

Service  Cost Estimated Delivery Time* Tracked?
Standard


$8.95 for orders under $85
FREE for orders over $85

 3 - 12 business days Yes**
Express


From $13.95 

 2 - 7 business days Yes

 

*please note the delivery time stated are just estimates and be mindful of potential courier delays; delivery time to WA, QLD and NT as well as regional/remote areas may take longer than estimated (no refunds for delivery charges if shipping time exceeds estimate)
**please note that orders under $20 are sent via untracked post

INTERNATIONAL ORDERS

Shipping costs for International orders will be finalised at the check out and will be dependent on the weight of your final order. 

SHIPPING COSTS FOR INTERNATIONAL ORDERS

Region  Cost Estimated Delivery Time Tracked?
New Zealand
 From $9.95 AUD 10 - 15 business days Yes

United States
Canada
United Kingdom

 From $15.95 AUD 10 - 34 business days Yes
Asia Pacific From $12.95 AUD 10 - 28 business days Yes

 

IMPORT TAXES AND DUTIES

The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.


ANY QUESTIONS?

If you still have any questions please feel free to get in touch at support@reineio.com